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Community & Engagement SOP: DM Scripts, Comment Strategy & Reputation
Organic Social

Community & Engagement SOP: DM Scripts, Comment Strategy & Reputation

Turn comments and DMs into relationships and revenue.

Algorithms reward conversation. This SOP gives your team a repeatable daily routine and scripts for every situation — from first-time DMs to angry customers.

What you get

  • 30-minute daily engagement routine
  • Response time standards (SLA)
  • Reply scripts for prices, questions, leads & compliments
  • Negative comment & crisis playbook
  • Community growth ideas
  • Team handover checklist

Who it’s for

Community managers, social media teams, business owners.

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